Bet Wine Privacy Policy – How Your Data Is Protected

This Privacy Policy applies to all users who have registered with or visited the bet wine platform. Whether you are opening an account, placing a bet, making a deposit, or contacting customer support — this policy is in effect at every step.

Bet wine fully complies with applicable data protection laws in Bangladesh. Protecting user privacy is not only our legal obligation—it is our ethical commitment.

• This policy applies equally across all platforms — the betwine.click website, Android app, and iOS app.
• If this policy changes in the future, this page will be updated accordingly, and any significant changes will be communicated via SMS or email.
• Continued use of bet wine after a policy change will be considered acceptance of the updated terms.
• For any questions, contact us at support@betwine.click.

Bet wine collects two types of information—what you provide directly, and what is generated automatically as you use the service. Details are outlined below:

Bet wine uses your data only for specific, necessary purposes. No data is collected unnecessarily, and none is used beyond the purpose for which it was gathered.

• Service Provider: To manage your account, process bets, and handle deposits and withdrawals.
• Identity Verification: To verify your age (18+) and prevent the creation of multiple accounts.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Contact: To send OTPs, confirm transactions, and deliver important notices.
• Service Improvement: To analyze overall user experience and improve the app and site.
• Responsible Gaming: To identify unusual betting patterns and offer assistance when needed.
• Promotions (Optional): With your permission, we may send you relevant offers and bonus updates — you can opt out at any time.

Bet wine does not sell or rent your personal information to third parties—that is our core commitment. However, limited information may be shared in specific circumstances necessary for operating the service.

• Payment Provider: Your information is shared only with payment providers like bKash, Nagad, and Rocket solely to process transactions.
• Technology Partners: Anonymised data may be shared with certain technology service providers for the purpose of operating the site and app.
• Legal Obligations: Required information may be disclosed in response to a court order or a lawful request from a law enforcement authority.
• Fraud Prevention: Limited data may be verified against industry-level fraud prevention databases.

Outside of the cases listed above, bet wine does not share your data with anyone — not advertisers, research organisations, or any other third parties.

The bet wine website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve site performance and enhance your experience.

• Essential Cookies: To keep your login session active and ensure core site functionality. These cannot be disabled.
• Preference Cookies: To remember your language preferences, interface settings, and login details.
• Analytical Cookies: To understand overall site usage patterns—such as which pages you spend the most time on. These are optional.
• Security Cookies: To detect bot traffic and fraudulent activity.

Bet wine does not retain your data longer than necessary. Each type of data has its own defined retention period.

• Account Information: Retained for as long as your account remains active. After account closure, data is kept for a maximum of 5 years in accordance with legal obligations.
• Transaction Details: Financial transaction records may be retained for up to 5 years as required by law.
• Login Log: 90 days for security investigation purposes.
• Support Chat: For up to 1 year for troubleshooting purposes.
• Cookies: Session cookies are deleted when you close your browser; persistent cookies last a maximum of 1 year.

Once the designated retention period expires, your data is automatically and securely deleted. bet wine never holds on to information longer than necessary.

As a bet wine user, you have several rights over your own data. To exercise any of these rights, contact our support team—we typically respond within 7 business days.

Bet wine strictly does not serve anyone under the age of 18. Date of birth is verified at registration, and NID-based KYC is mandatory before large withdrawals. If an underage user has inadvertently been granted an account, it will be closed as soon as it is detected and the balance will be refunded.

Bet wine's technical systems prevent minors from registering or making transactions. If a parent or guardian suspects their child is using bet wine, please contact support@betwine.click immediately — action will be taken promptly.

• Date of birth verification is mandatory during registration.
• Accounts suspected of belonging to underage users are automatically flagged.
• bet wine does not knowingly collect any personal information from minors.

Bet wine may update this Privacy Policy from time to time. Minor changes will be reflected by updating the date on this page; significant changes will be communicated via SMS or email. The latest version will always be available at betwine.click/privacy-policy.

For any questions, concerns, or to exercise your privacy rights, please get in touch with us:

• Email: support@betwine.click
• Live Chat: Chat icon at the bottom right of the site or app (active 24/7)
• Privacy-related requests are typically responded to within 7 business days.